KONAHOne conversation, whatever app they used.
A client emails you Monday and DMs your Instagram on Tuesday. In KONAH CRM 2.0 that's one thread on one screen, with a reply already drafted. You answer from the same place every time. On KONAH CRM 2.0 Pro, texts to your KONAH number land there too.
Example only. Names and details are made up.
What comes in.
Connect Gmail, Instagram, Facebook and WhatsApp (and, on KONAH CRM 2.0 Pro, your KONAH number). Messages from each arrive in the conversation view, attached to the contact, so the history is all there when you open the thread. Website chat comes in too.
Drafted replies, your call.
The inbox offers AI-drafted replies you can send as-is, edit or ignore. Nothing goes out unless you send it, even on KONAH CRM 2.0 Pro, whose assistant drafts by default and sends only where you switch on "Send for me".
Social comments have their own home.
Comments and DMs on the posts the AI Social Media Manager publishes get a drafted reply plus two alternates in the AI Social inbox, and likely buyers and sellers become CRM contacts automatically. See comment and DM replies.
Questions, answered.
Do I lose my message history in the old apps?
No. Connecting an account doesn't delete anything there. The inbox is a second, combined view.
Is WhatsApp supported?
Yes, a WhatsApp Business number can be connected for customer messages.
Part of KONAH CRM 2.0.
A CRM that sets itself up for your line of work: pipelines, forms, follow-up and one inbox. See KONAH CRM 2.0 or compare prices.
Related features.
One login for the whole business.
Your KONAH account is free to open. Add the CRM, the AI Social Media Manager or the Transaction Coordinator when you want them, and cancel the monthly ones any time.